What Do Tenants Want From A Letting Agent?

As one of the largest online property matchmakers, we always look for ways to improve our service. Tenants are at the very heart of our business and therefore it’s important for us to provide them with the type of service that will make their renting life far more convenient and problem free than they may have expected.

We’ve already let thousands of properties right across the UK and we feel that we offer one of the highest levels of service and guidance to tenants who are looking to rent the right property. Here’s what a tenant should be looking for from any letting agent and what you can always expect from us:

No tenant fees

It’s not every letting agent that offers no admin fees. Some of our Landlords may request a small credit referencing fee no more than £50.00. Others estate agency may charge you for writing up agreements and for looking for a property for you sometimes up to an eye watering £500! Here at I Am The Agent, we don’t charge tenants any type of fee when using the online service.

Experienced property match makers

No tenant wants to have to trawl through websites and look around properties that are totally not right or out of budget. In fact, it’s really one of the worst things about moving. The time, the effort and the disappointment can be very tiresome. All of our professionals at I Am The Agent are experienced letting agents, so not only have we each had first-hand experience, but we work with tenants every day and know how to streamline the process. We will work with you to match you with the most suitable properties on our books, for viewing at your convenience. We have a great online tenant platform that allow you to manage notifications and receive up to the minute property mail, not nuisance calls or unsuitable properties as it’s managed by you an ideal self service letting solution, that find you your perfect property online.

Protection of your deposit

It’s essential and also a legal requirement that the deposit is protected by being retained in a safe place. Of course, we will advise you on how this works and will ensure that your rights are protected at all times.  When dealing directly with a professional Landlord you must insist on your deposit being protected by a Government backed deposit scheme, more details of this can be found here and the scheme should be specified in your tenancy agreement, so be aware!

Guidance on how to move in

Moving into a new area can be confusing. You may not know where the local amenities are, who is involved and how, when it comes to paying council tax and utilities or even when to put the rubbish out. We advise you always check and research ALL outgoings don’t get in a pickle because you didn’t realise about council tax, electricity, gas, shopping and furnishings – it all adds up! Remember your referencing, click here to see what’s required. Do take time to read what is being checked, so if you leave a holding deposit it won’t be lost!

We are so keen to find out what more tenants need in an online agent and letting agent, so we are asking our tenants to just send us 5 points of what is needed and what would make your life and property search easier, so we can improve our service and continue to give the best possible service to those tenants who use our service. Leave your comments below and the best answers will have a chance to win an iPod shuffle we have 5 to give away...

All the best I Am The Agent HQ – The online property match makers. x